HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
**JOB DESCRIPTION**:
As a **Reconfirmations Executive**, you will play a crucial role in ensuring booking accuracy and service continuity for key clients across our integral network. Your mission is to proactively reconfirm hotel bookings to prevent book‑outs, minimize service disruptions, and protect the traveller experience.
This role requires strong attention to detail, speed, and ownership — supporting our high‑performance operations culture and contributing directly to customer satisfaction and operational success.
**Responsibilities**:
- Reconfirm bookings for selective clients by proactively contacting hotels and suppliers to secure availability.- Send notifications to clients and Global Supplier Operations when a booking is rejected or denied, following agreed processes.- Provide flexible support to Reconfirmation team members and other operational areas, as needed.- Monitor personal performance, follow up on pending cases,



and maintain high standards of accuracy.- Participate in operational review meetings with the Supervisor to discuss business updates and performance.- Manage last‑minute bookings with urgency and strong prioritization skills.**Required Skills**:
- Strong attention to detail with the ability to meet strict deadlines in high‑volume environments.- Sense of urgency and ability to prioritize effectively when working with online tools and webmail.- Comfortable performing repetitive tasks without losing accuracy or engagement.- Problem‑solving mindset to explore alternatives when required.- Clear communication and collaboration skills across teams and regions.- Ability to work independently while contributing to a high‑performance service culture.
**Required Tech Skills**:
- Comfortable navigating web‑based platforms, booking systems, and online communication tools.- Ability to manage multiple cases using internal operational systems.**Qualifications & Experience**:
- Experience in operations, customer service, travel services, reservations, or similar roles.- Ability to work under pressure and adapt to last‑minute changes.- Strong English communication skills; additional languages are a plus.- Experience in multinational or high‑volume environments is preferred.
- At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference._
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

📌 Gcco Reconfirmations Executive (Cancún)
🏢 Hbx Group
📍 Cancún