**IT Onsite Technician**:
Enthuse customers and provide best experience through best in class hardware, software and technical support services
**Your benefits**:
- Buddy program
- International job opportunities
- Internal career development program
**Your skills**:
- This role has a target Monthly Gross Salary range of $35,000.00 - $40,000.00 pesos Mexicanos.
- Experience in OS, Apps and H/W installation and troubleshooting depending on project products
- 2 to 3 years of IT experience (or equivalent)
- Ability to build relationships
- Excellent time management skill
**Your tasks**:
The Onsite Technician is a responsible role based on extensive expert knowledge and experience in direct customer service which is the core of our business. They carry out work for various customers by directly visiting their sites or being permanently assigned to a specific customer at their site and providing relevant technical assistance. They ensure that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate systems. Main responsibilities:




- Call Dispatching
- Monitoring Services
- Remote Support Services for the region Americas or Integral
- On-site Support Services for the USA and Mexico
- Access Management
- INC Management
- MINC Management
- Service Request Fulfilment
- Problem Management
- Change Management
- Attend and resolving tickets regarding Office 365 questions and inquiries like Configuration, support, troubleshooting. Printers configuration and support
- Providing support and troubleshooting for failures in PCs
**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

📌 IT Onsite Technician (Toluca de Lerdo)
🏢 Hemmersbach Nordamerika
📍 Toluca de Lerdo