Pre-Launch, Sr Associate Mexico City, Mexico City
**Shift4 (NYSE: FOUR)** is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.
**Summary**The Pre-Launch, Sr Associate manages the complete lifecycle of merchant onboarding, from contract to installation, before accounts transition to the Post-Launch team. This role requires **technical expertise**, strong communication skills, and project management ability to deliver a seamless onboarding experience. The Sr Associate also provides **menu programming**, **training, and proactive problem-solving**, ensuring white-glove service for Shift4’s SkyTab merchants.
**Responsibilities**
- Build rapport with merchants to understand their **POS**needs, reporting requirements, and SkyTab configurations.
- Independently manage the lifecycle of onboarding, including data gathering, configuration, and installation scheduling.
- **Program merchant menus, configure online ordering, and ensure marketplace integrations and orders are correct.**:




- Train merchants on the usage of Shift4 products and services.
- Provide white-glove service, ensuring merchant satisfaction throughout onboarding.
- Acquire and maintain industry knowledge of merchant processing and Shift4 systems.
- Support special projects as assigned by leadership.
**Qualifications**
- High school diploma or equivalent required.
- Deep understanding of hardware platforms, configuration methods, deployment, and logistics.
- Excellent written, oral, and listening communication skills.
- Strong attention to detail with the ability to self-manage and think critically.
- Natural problem-solving skills with the ability to de-escalate issues effectively.
- Customer-focused mindset with a commitment to white-glove service.
- Strong leadership and team collaboration skills.
- Friendly, enthusiastic, and professional demeanor.
- Bilingual (English/Spanish) is required.
Pay: $32,000.00 - $35,000.00 per month
Application Question(s):
- Do you have experience with point-of-sale software for restaurants?
**Language**:
- English (required)
Work Location: Hybrid remote in 06760, Roma Sur, CDMX

📌 Pre-launch, Sr Associate (Roma Sur)
🏢 Shift4 /Givex Mexico
📍 Roma Sur