Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
**Job Summary**:
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a **Customer Service Manager**located in Guadalajara, **North Campus.**
Reporting to the **Director, Program Management**the** Customer Service Manager**is responsible for leveraging data analysis and process flow examinations to identify failures, adherence gaps, and improvement opportunities. Maintains high customer satisfaction by providing problem-solving resources and effectively managing a customer service team.
**What a typical day looks like**:
- Accomplishes customer service objectives by recruiting, selecting, onboarding, training, scheduling, coaching, counseling, and leading team members; communicating expectations and enforcing policies.
- Supports strategic planning by providing customer insights and recommendations; executes action plans to improve production, productivity, quality, and service levels.
- Meets financial objectives by forecasting needs, managing budgets, tracking variances, and implementing corrective actions.
- Defines service requirements through direct customer interaction, site visits, surveys, benchmarking, and data analysis.
- Improves service quality by redesigning processes, defining KPIs, and monitoring performance to drive continuous improvement.




- Maximizes operational performance by providing help desk resources, resolving technical issues, and identifying system or network failures.
- Manages customer order processes to ensure on-time delivery aligned with sales plans.
- Ensures proper planning and execution of shipments according to company priorities and customer requirements; communicates delivery commitments.
- Completes audits, identifies trends, and leads implementation of system improvements.
- Keeps knowledge updated through professional development and industry practices.
- Trains staff in tools and systems to increase efficiency and performance.
**The experience we’re looking to add to our team**:
- BA/BS in international business, logistic or related field.
- Sr experience in as a planner or a similar position.
- Fluent English.
- Experience in ERP systems such as Baan, Oracle, SAP.
- Leadership experience managing small teams.
- Strong client communication skills.
- Intermediate negotiation skills.
- Experience in manufacturing, electronics environments preferred.
- Background in CSR, order management, logistics, or finance with logistics exposure.
- Strong understanding of AP processes, basic financial concepts, logistics & international trade.
**What you’ll receive for the great work you provide**:
- Competitive Salary.
- Life & Medical insurance.
- Christmas Bonus.
- Food Coupons.
- Saving Fund.
- Life Insurance.
KJ12
**Job Category**: Operations
**Required Skills**:
Optional Skills:

📌 Customer Service Manager (Guadalajara)
🏢 Flex
📍 Guadalajara