We are seeking a motivated and professional Customer Service Representative (CSR) to join our team in Ciudad Juárez. This role is primarily responsible for making outbound customer calls, providing excellent customer service, and assisting with follow-up communications.
**Responsibilities**:
- Make outbound customer service and follow-up calls
- Provide accurate information to customers
- Assist customers with basic account or policy-related questions
- Document call activity and customer interactions
- Maintain professionalism and courtesy during all customer communications
- Follow company procedures and call guidelines
- Escalate customer concerns when appropriate
- Meet productivity and quality expectations
**Qualifications**:
- Previous customer service or call center experience preferred
- Strong communication and interpersonal skills




- Professional phone etiquette
- Basic computer skills
- Ability to multitask and stay organized
- Bilingual English/Spanish preferred
- Reliable attendance and punctuality
Preferred Skills
- Experience working in a fast-paced office environment
- Insurance or financial services experience is a plus
- Ability to handle high call volumes professionally
What We Offer
- Competitive pay
- Professional work environment
- Growth opportunities
- Training and support
- Stable full-time position
Schedule
- Monday through Friday
- Full-time hours
Pay: $17,000.00 - $19,000.00 per month
Work Location: In person

📌 Bilingual Call Center Representative (Ciudad Juárez)
🏢 Aguila Dorada Managing General Agency
📍 Ciudad Juárez