**Service Delivery Manager**:
We are looking for a Service Delivery Analyst with strong expertise in the Travel Domain, who will act as a key liaison between internal teams and stakeholders, ensuring seamless delivery of online reservation services and operational excellence.
This role is idóneo for a proactive professional with strong analytical skills, technical knowledge in travel systems, and the ability to manage complex service delivery scenarios.
**Your Role**Act as the primary liaison between internal teams to ensure effective coordination and communication.-
Support online reservation fulfillment processes and resolve customer inquiries.-
Maintain tools, documentation, and resources for operational teams.-
Analyze, troubleshoot, and escalate issues as needed.- Collaborate with cross-functional teams to define and improve: Standard Operating Procedures (SOPs), Client-specific requirements, Product configurations
- Ensure adherence to internal policies, procedures, and compliance standards.
- Advise Client Management teams on best practices for online booking processes.
- Develop and document end-to-end reservation processing workflows.
- Provide post-implementation support for new processes and features until operational stability is achieved.
- Identify opportunities for process improvement and optimization.
- Identify, document,



and escalate technical issues for resolution.
- Manage and monitor support requests through case management tools or service portals.
- Prioritize incidents based on business impact and urgency.
- Provide timely status updates and ensure resolution within defined SLAs.
- Coordinate advanced troubleshooting for complex or critical issues.
- Investigate issues with limited information and determine root causes.
- Drive continuous improvement through innovation and proactive recommendations.
**Your Profile**6+ years of experience in the Business Travel industry.Strong knowledge of Travel and/or Airline operations.-
Experience with GDS, POS tools, and Online Booking Tools (OBT).Strong analytical, troubleshooting, and problem-solving skills.-
Ability to manage multiple priorities in fast-paced environments.-
Excellent communication and stakeholder management skills.-
Advanced English proficiency.**What you’ll love**
- Growth and Learning at Every Step Access continuous learning through internal academies, certifications, and mentorship. Explore career mobility across roles, industries, and geographies. Be part of a “school of excellence” where your skills resonate beyond the company.
**About Capgemini Capgemini

📌 Service Delivery Analyst (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes