**Description**
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable general money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of no matter who they are or where they are. One customer, one family, one community at a time.
**Transaction Review Associate I**
**About This Position**
**Key Responsibilities**
- Handle inbound calls from customers regarding transactions pending Compliance review
- Provide first call resolution by reviewing and gathering necessary information and/or documents while on the call, ensuring accurate and timely processing in real-time.
- Analyze risks effectively by identifying fraud/unusual activity red flags while reviewing transactions.
- Process transactions that have met Ria policies and that comply with Ria polices, and all relevant state and federal regulations.
- Identify and escalate transactions that may require additional supervision assistance, these scenarios include transactions under review of $8,000 and above, transactions that triggered a sanctions list, and advanced model scenarios as necessary, ensuring adherence to internal compliance protocols.




- Identify and document cases of confirmed and potential fraud in our consumer fraud database (CFDB), followed by the correct use of customer hold/block criteria for sender and receiver.
- Collaborate with other departments as needed for issue resolution, this includes correctly transferring calls to different departments as necessary.
Assist with additional assignments given by supervision
**Essential Skills & Requirements**
- Team player and good attitude
- Strong communication skills, both written and verbal
- Demonstrate patience and empathy
- Adaptability to change
- Provide high quality customer experience
- Exceptional analytical and listening skills
- Flexibility to work on weekends and holidaysExcellent organization and time management skills
**Competencies**
- Advanced English level (written and spoken)
- Excellent verbal and writing communication skills
- Computer literacy (basic knowledge of Microsoft office)
- Basic knowledge of Zendesk tool
**Education and Experience**
- High school graduate 1+ years of experience in customer service or call center environment. Compliance experience is a plus!
Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.

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