At cargo-partner, a NIPPON EXPRESS HOLDINGS company, we are a leading international freight forwarder specialized in **Air and Ocean transportation solutions**. Through our global network, technology-driven approach and customer-focused mindset, we help businesses connect with markets around the world while delivering reliable and efficient logistics services.
As we continue growing in Mexico we are looking for an **Air Operations Executive** to join our Operations team and ensure the successful execution of international air freight shipments while providing an outstanding customer experience.
**What will you do?**:
As an Air Operations Executive, you will be responsible for coordinating and managing international air freight shipments from origin to final delivery, ensuring operational excellence, regulatory compliance and customer satisfaction.
**Key Responsibilities**:
- Coordinate and manage air import and export shipments.
- Monitor shipments throughout the transportation process and proactively communicate updates to customers.
- Coordinate cargo releases with airlines, customs brokers, trucking companies, warehouses, and service providers.
- Review and process shipping documentation, including AWBs, customs documentation, arrival notices, and release instructions.
- Manage shipment files and operational records in CargoWise and internal systems.
- Coordinate pickups, deliveries, and trucking assignments.
- Process supplier invoices and ensure accurate shipment billing.
- Generate and maintain operational and customer reports.
- Coordinate AMS filings and other required regulatory processes.




- Follow up on customs clearance documentation and release requirements.
- Handle customer inquiries, operational escalations, and shipment exceptions.
- Support customer implementations and onboarding processes.
- Participate in regular customer calls and operational review meetings.
- Collaborate closely with Sales to ensure customer expectations are aligned with operational capabilities.
- Identify operational issues, propose solutions, and drive continuous improvement initiatives.
- Maintain strong relationships with customers, agents, carriers, customs brokers, and service providers.
**Required Qualifications**:
- Minimum 2 years of experience in Air Freight Operations within a Freight Forwarder environment.
- Experience handling air import and/or export shipments.
- Knowledge of international logistics and freight forwarding operations.
- Understanding of customs clearance processes and transportation documentation.
- Experience working with CargoWise or similar freight forwarding systems.
- Strong customer service and communication skills.
- Ability to manage multiple shipments and priorities simultaneously.
- Advanced organizational and problem-solving skills.
- Intermediate to advanced English (written and spoken).
At cargo-partner, we believe our people are the driving force behind our success. If you're looking for an opportunity to grow your career in international logistics while working alongside a passionate, collaborative, and customer-focused team, we'd love to hear from you.
Join us and be part of a integral organization where your expertise, ideas, and commitment make a real impact every day.

📌 Air Operations Executive (Import & Export) (Heroica Puebla de Zaragoza)
🏢 cargo-partner
📍 Heroica Puebla de Zaragoza