**Join DYOPATH as a**Service Desk Level 1 Analyst**:
Are you passionate about helping people solve technical challenges and keeping businesses running smoothly? DYOPATH is seeking a customer-focused **Service Desk Level 1 Analyst** who thrives in a fast-paced environment, enjoys troubleshooting technology issues, and is committed to delivering an exceptional support experience.
**Why You'll Love Working Here**:
- **Purpose with Passion**:
- Join a company built on our L.O.V.E. philosophy, Living Our Values Every Day. At DYOPATH, you'll have the opportunity to make a meaningful impact while helping clients succeed.
- **Grow & Thrive**:
- We invest in your future through training, certifications, career development opportunities, and clear growth paths within the organization.
- **Award-Winning Culture**:
- Our reputation for delivering exceptional IT services starts with our people. We foster a supportive, collaborative environment where everyone can thrive.
- **Fun & Respectful Teamwor**k
- Work alongside talented teammates who celebrate successes, support one another, and believe in creating a positive work environment.
**Benefits**:
- Savings Fund: 13% Company Contribution
- Pantry Vouchers: 9% Monthly
- Christmas Bonus: 25 Days
- Vacation: 12 Days After First Year
- Vacation Premium: 40%
- Anniversary Bonus: 10 Days Base Salary
- Major Medical Insurance for Employee and Immediate Family
- Life Insurance
- Quarterly Performance Bonus
- Marriage and Bereavement Leave
- Maternity and Paternity Leave
- Ergonomic Chair Provided
- Monthly Internet and Electricity Stipend (250 MXN)
**Role Overview**:
- **Location**:



Remote (Mexico)
- **Schedule**: 3rd Shift (Fridays & Mondays 9:30p-6a and Saturday & Sunday, 5:30p-6a)
- **Salary**: 14,000 MXN Monthly
**Your Mission as a Service Desk Level 1 Analyst**:
The **Service Desk Level 1 Analyst** serves as the first point of contact for end users seeking technical assistance and plays a critical role in maintaining a positive customer experience while resolving IT issues efficiently.
As a **Service Desk Level 1 Analyst**, you will:
- Document incidents, service requests, and resolutions within the ticketing system.
- Escalate issues appropriately when additional expertise is required.
- Deliver timely and accurate resolutions while maintaining excellent customer satisfaction.
- Follow up with users to ensure issues have been fully resolved.
- Participate in training and professional development opportunities.
- Support special projects and initiatives that improve service delivery and operational effectiveness.
**What You Bring to the Team**:
**Education & Certifications**:
- High School Diploma or equivalent required.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
- Certifications or progress toward certifications such as:




- HDI Support Center Analyst (HDI-SCA)
- ITIL Foundation
- Microsoft 365 Certified: Fundamentals
**Experience & Skills**:
- 1-2 years of experience in a technical support or service desk environment.
- Strong customer service and communication skills.
- Basic understanding of networking concepts and connectivity troubleshooting.
- Familiarity with ITIL or other service management frameworks preferred.
- Ability to prioritize tasks and manage multiple requests in a fast-paced environment.
- Excellent analytical and problem-solving skills.
- Ability to work independently and as part of a collaborative team.
A successful **Service Desk Level 1 Analyst** demonstrates strong troubleshooting abilities, technical curiosity, professionalism, and a passion for helping users resolve technology challenges.
**Why This Service Desk Level 1 Analyst Role Rocks**:
This **Service Desk Level 1 Analyst** opportunity is idóneo for individuals looking to grow their IT career while gaining hands-on experience supporting a wide range of technologies. You'll develop valuable technical skills, work with experienced professionals, and contribute to a team that values learning, collaboration, and continuous improvement.
As a **Service Desk Level 1 Analyst**, you'll play an important role in keeping users productive, minimizing downtime, and delivering an outstanding support experience every day.
**Ready to Launch Your IT Career?**:
**This Service Desk Level 1 Analyst position is open to applicants located in Mexico only.**
Equal Opportunity Employer

📌 Service Desk Level 1 Analyst (Mexico) (Monterrey)
🏢 Dyopath
📍 Monterrey