Account Manager / Customer Success Representative
**Job Type**: Full-Time
**Location**: Remote
**Working Hours**: Monday - Friday | 9:00 AM - 6:00 PM
Job Overview
This is an excellent opportunity for someone passionate about customer success and long-term client relationship management.
Key Responsibilities
- Build and maintain strong relationships with assigned customer accounts.
- Serve as the primary point of contact for customers.
- Ensure customers successfully adopt and utilize our platform.
- Respond promptly to customer inquiries and provide effective solutions.
- Conduct regular follow-ups to improve customer satisfaction and retention.
- Identify customer needs and recommend appropriate products or services.
- Collaborate with internal teams to resolve customer issues efficiently.
- Monitor account health and proactively prevent customer churn.
- Maintain accurate customer records using CRM software.
- Identify opportunities for upselling and account expansion when appropriate.
**Required Skills**:
- Excellent spoken and written English.
- Strong communication and relationship-building abilities.
- Customer Success, Account Management, or Customer Support experience.
- Ability to establish trust and maintain long-term client relationships.




- Strong organizational and time management skills.
- Experience using CRM platforms.
- Problem-solving and critical-thinking abilities.
- Ability to manage multiple customer accounts simultaneously.
- Professional, customer-first attitude.
**Requirements**:
- Minimum **2 years** of experience in Customer Success, Account Management, Customer Support, or a similar client-facing role.
- Experience communicating with English-speaking customers.
- Experience working with CRM systems.
- Proven ability to manage and grow customer relationships.
- Experience in a SaaS or technology company is a plus.
- Previous experience with upselling or account growth is an advantage but not required.
- Ability to work independently in a remote environment.
What We Offer
- Competitive salary
- Full-time remote opportunity
- Monday-Friday work schedule
- Career growth and professional development
- Collaborative international team environment
- Long-term employment opportunity
If you're passionate about helping customers succeed and building long-term client relationships, we'd love to hear from you.
Pay: From $24,000.00 per month
Work Location: Remote

📌 Account Manager / Customer Success Representative (México)
🏢 GrowthRatio Solutions
📍 México