**Job Requirements**:
- Coordinating with the vendors to resolve technical problems, monitoring the processes and procedures, and documenting them.
- Generating operational performance reports, analysis to improve IT service request and incident management processes, and suggesting improvements.
- Monitoring the scheduled programs, taking necessary actions against abnormal program terminations, and escalating complex issues to appropriate technical teams.
- Developing plans, schedules, and requirements for the installation, supporting the maintenance of software and reporting recurring problems, and giving recommendations for procurement.
**What your background should look like**:
**Key Responsibilities**:
- Analyze, troubleshoot, and optimize IT standard systems to ensure reliability, performance, and operational efficiency.
- Design, implement, and maintain IT infrastructure solutions in collaboration with TEIS teams and towers.
- Research, evaluate, and recommend emerging technologies, considering security, compliance, compatibility, cost, and business value.
- Provide technical support and guidance to end users and support infrastructure needs for BIMIT solutions following the established BIMIT Framework.
- Communicate technical concepts and recommendations effectively to both technical and non-technical stakeholders, including senior leadership.
- Document system configurations, procedures, processes, and troubleshooting activities to ensure knowledge retention and operational consistency.
- Support IT security initiatives, ensure compliance with TEIS policies (TEC-06-88 Integral Information Technology Policy), and participate in internal and external audits.
- Maintain accurate IT asset inventory and support lifecycle management activities.
**Qualifications & Skills**
**Technical Competencies**:
- Solid knowledge of hardware, software, networking, databases, and operating systems.




- Strong analytical and troubleshooting skills with the ability to identify root causes and implement effective solutions.
- Experience supporting and improving IT infrastructure and enterprise systems.
- Basic project management skills, including planning, execution, monitoring, and stakeholder coordination.
**Professional Skills**:
- Excellent verbal and written communication skills.
- Strong problem-solving and critical-thinking abilities.
- Ability to work independently while managing multiple priorities.
- Collaborative mindset with the ability to work effectively across functional teams and departments.
- Adaptability and flexibility in dynamic environments.
- Commitment to knowledge sharing and continuous improvement.
**Education**:
- Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
- Equivalent combination of education and relevant experience will be considered.
**Experience**:
- 2-4 years of experience in IT-related roles such as Technical Support, Systems Administration, IT Operations, Infrastructure Support, or Business Analysis.
**Language Requirements**:
- Advanced English proficiency (written and verbal).
- Success Factors
- High level of autonomy and initiative.
- Strong critical-thinking and decision-making skills.
- Effective cross-functional collaboration.
- Excellent time management and prioritization abilities.
- Adaptability to changing business and technology environments.
- Willingness to contribute to team growth through knowledge sharing and mentoring.
**Competencies**:
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork**Job Locations**:
AV SANTIAGO TRONCOSO N SIDEWALK 460
- JUAREZ CHIHUAHUA, Chihuahua 32599
- Mexico
- Posting City: JUAREZ CHIHUAHUA
- Job Country: Mexico
- Travel Required: Less than 10%
- Requisition ID:
- Workplace Type: Onsite
- External Careers Page: Information Technology

📌 IT Operations Analyst Ii (Ciudad Juárez)
🏢 TE Connectivity
📍 Ciudad Juárez