**Discover your future at Citi**:
Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
**Job Overview**:
The Infrastructure Technology Lead Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
**Responsibilities**:
- Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services
- Provide Root Cause Analysis (RCA) post restoration of service
- Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks
- Provide technical/strategic direction to team members
- Review requirement documents, define hardware requirements and update processes and procedures as necessary
- Ensure ongoing compliance with regulatory requirements
- Conduct project related research
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
**Recommended Qualifications**:




- Understanding of how specialization within area contributes to the business and of competitors' products and services
- Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
- Ability to work with virtual / in-person teams, and work under pressure / to a deadline
- Experience in a Financial Services or large complex and/or general environment preferred
- Effective written and verbal communication skills
- Effective analytic/diagnostic skills
- Ability to communicate technical concepts to non-technical audience
**Education**:
- Bachelor’s/University degree, Master’s degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**_Objetivo del rol_**
- Diseñar, administrar, evolucionar y brindar soporte de tercer nível a las plataformas de End User Services, garantizando la disponibilidad, seguridad, estabilidad y desempeño de los servicios de Virtualización, Microsoft y Desktop Services que soportan la operación del negocio. Será responables de impulsar la modernización tecnológica, la automatización y mejores prácticas operativas para mejorar la experiência del usuario final. _
**_Responsabilidades principales_**




**_1. Gestión del equipo_**
- _Liderar ingenieros de VDI / EUC (Endpoints & User Computing)_
- _Asignar prioridades, cargas de trabajo y planes de capacitación_
- _Definir guardias, escalaciones y níveles de soporte (L2 / L3)_
- _Evaluar desempeño y fomentar mejora continua_
**_2. Ingeniería de Plataformas de End User Services (Virtualización y Endpoints)_**
- _Asegurar la operación de tecnologías como: _
- _VMware Horizon_
- _Office 365_
- _Gestión de capacity planning, performance y disponibilidad_
- _Administración de imágenes maestras y ciclos de parcheo_
- _Control de costos_
**_3. Seguridad y cumplimiento_**
- _Integración con Active Directory_
- _Cumplimiento con políticas corporativas y regulatorias_
**_4. Gestión de proveedores y stakeholders_**
- _Relación con vendors (Microsoft, VMware,partners)_
- _Coordinación con: _
- _Seguridad_
- _Infraestructura_
- _Networking_
- _Service Desk_
- _Traducción de requerimientos de negocio a soluciones técnicas_
**_5. Estrategia y mejora continua_**
- _Definir roadmap tecnológico de virtualización_
- _Evaluar nuevas tecnologías _
- _Migraciones on‑prem cloud o esquemas híbridos_
**_6. Idioma_**
- _Inglés avanzado / conversacional_**Job Family Group**:Technology
- **Job Family**: Infrastructure
- **Time Type**: Full time
- **Most Relevant Skills**:Please see the requirements listed above.
- **Other Relevant Skills**:For complementary skills, please see above and/or contact the recruiter.

📌 Banamex - Workplace Technology Engineer (Ciudad de México)
🏢 Citi
📍 Ciudad de México