**Description**
This role works closely with stakeholders across the U.S., Mexico, and Canada while demonstrating strong analytical skills, attention to detail, accountability, and alignment with company values; mínimal travel may be required.
**Accountabilities**
- Maintain accurate and complete collection notes, dispute status, customer communications, and follow-up actions within the applicable systems.
- Escalate high-risk accounts, unresolved disputes, non-payment issues, and process breakdowns to leadership or appropriate business partners in a timely manner.
- Coordinate with Sales, Operations, Customer Service, Pricing, Revenue Accounting, and other internal teams to resolve billing discrepancies and customer concerns.
- Analyze customer disputes to determine validity, financial impact, root cause, and required corrective action.
- Partner with Cash Application teams to investigate unapplied payments, short payments, overpayments, duplicate payments, and payment allocation issues.
- Assist with internal and external audit requests by providing invoice support, account analysis, transaction details, and evidence of collection activity.
- Protect CPKC’s financial position, as well as investigate and resolve discrepancies or disputes by coordinating with other departments
- Ensure all process documentation is followed.
- Achieve the objectives and goals established by the organization, while maintaining a high level of productivity and efficiency.
- Establish and maintain collaborative relationships with internal and external teams to gather relevant information and resolve root cause issues.
- Support other NSC departments as required for analysis, workload support and special projects.
- Understand data tables and the company billing and receivables processes to desegregate the information and analyze the data to discover system issues or enhance collection performance.
- Combines data from diverse sources and visualize it to provide insights not previously discovered.




- Support the analysis of large and complex data sets, solve complex problems while identifying unexpected errors occurring, the associated root cause, and potential fixes to limit customer impact while ensuring financial reporting integrity over freight and accessorial revenue.
- Receives instruction, guidance, and direction from others. Assists in developing new procedures or uses existing procedures to solve routine or standard problems. Contributes to department objectives and outcomes as guided.
- Self-monitors to ensure quality performance and productivity over key tasks.
- Exemplify CPKC Vision, Values, and Culture in each interaction with team, clients, and stakeholders while working closely with stakeholders in USA, Mexico, and Canada.
**Required**
- College Degree (Accounting preferable).
- At least 3 years of working as a consultant managing and handling complex datasets.
- Familiarity with Tax Requirements (CFDI).
- Bilingual English and Spanish.
**Preferred**
- 2 to 3 years of relevant professional experience, or an equivalent combination of education and experience, with demonstrated experience in the following skills:
- Cleansing, preparing, analyzing, and exploring data
- Understanding basic accounting principles, financial reporting, reconciliations, and internal controls
- Communicating findings clearly through written summaries, presentations, and stakeholder discussions
- Taking a solution-oriented approach to problem-solving.
- Ability to manage multiple sets of priorities and deliverables in a fast-paced environment.
- Strong facilitation, active listening, and interpersonal skills
**Working Conditions**
- This position has a regular full-time schedule with a normal work week of Monday through Friday. There may be a need for occasional work after hours or weekends.
- This position may require mínimal travel up to 10% of the time.
**We Offer**
- Complete health and welfare benefits package
- Competitive salary
- Incentive plan
- Vacation plan
**EEO Statement

📌 Analista de Gestión de Cuentas por Cobrar / Analyst, Billing & Receivables (Monterrey)
🏢 CPKC
📍 Monterrey