Siemens Xcelerator is one of the largest industrial software portfolios in the world. Thousands of manufacturers, automotive companies, aerospace firms and medical-device makers run their product lifecycle on it. Selling the software is the easy part. Making sure customers use it, get value from it, and grow with it, that is where retention and expansion are won or lost.

That is the job. You will be the person who turns product-usage data, health signals and AI-generated insights into a clear story that customers and sales leaders act on. You sit between the account team and the customer's business leaders, and you are trusted by both.

This is a newly built function with executive sponsorship and a mandate to scale. You would be joining early enough to shape how it works.

What you will do

• Be the adoption expert for a country. Own the adoption picture across a portfolio of enterprise and mid-market accounts in your assigned country. Know which customers are thriving, which are stalling, and why, before anyone asks.
• Turn data into decisions. Work with usage analytics,



Customer Health Index data and AI-driven signals to spot risk and expansion opportunities early. Then translate them into recommendations that sales leaders, account executives, technical account managers and renewal specialists can act on.
• Lead customer conversations that matter. Run onboarding kick-offs, adoption planning sessions and executive business reviews. Co-author Customer Success Plans with account teams. Present to customer directors and VPs, experience of working with C-suite is a great advantage.
• Be a standing voice in country sales cadences. Bring the health index, renewal risk signals and adoption insights into weekly and monthly country reviews. Over time, the sales team should be pulling you in, not the other way around.
• Drive change, not just reporting. Help customers through the human side of adopting new technology: stakeholder alignment, governance, enablement, and cha

📌 Customer Adoption Consultant (Ciudad de México)
🏢 Siemens Digital Industries Software
📍 Ciudad de México