Customer ServiceResponsible for establishing and maintaining a good relationship with all customers in the area and interacting with them regularly and proactivelyAccountable that customer experience touchpoints are followed during the whole service contract lifecycleAccountable for customer retention by ensuring that service commitments are met and that promises to the customer are kept (together with the rest of KONE team)Communicates to customers that promises have been deliveredEnsures that customers' queries are answered on time and with the appropriate attention and makes sure complaints are solved accurately and on a timely basis (together with the rest of KONE team)Safety and QualityEnsures safety of all employees and end-usersAccountable for the delivery of service according to the service contract commitments, the time limits, the KONE quality standards and the local regulationsEnsures high quality of service through presence in the field,



regular field audits and promoting a strong safety and quality cultureAnalyses and takes the necessary actions when new equipment enters the service baseResponsible for investigating near misses, incidents and accidents, and following company policy on evidence custody and internal reportingPeople management / LeadershipDevelops the competences, motivation and overall performance of the technicians by regular coachingEnsures the correct level of resourcing in the short-term through absence management and in the mid-term through capacity planning (together with their manager)Responsible for determining and approving technicians' performance objectivesResponsible for individual target setting and action planning annually, followed-up in regular reviews (Field Operations Management Model FOMM)Responsible for cascading the FL and regional direction and targets to his/her teamResponsible for making sure that individual targets are defined in the beginning of the year and adjusted if needed during the yearResponsible for havin

📌 Supervisor De Mantenimiento Cuentas Clave (Cancún)
🏢 Kone México
📍 Cancún