Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.

Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations.

Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?

Essential Duties and Responsibilities

• Attend to and resolve customer inquiries, requests, and complaints via email, or other channels.

• Provide clear and accurate information about products

• Order management

• Expedite material when necessary

• Escalate complex issues to higher levels when necessary.

• Follow up on pending cases until resolution.

• Collaborate with other departments to ensure customer satisfaction.

• Suggest improvements to service processes based on customer feedback.

Requirements and Preferred Skills





• Bachelors Degree International Business, Administration or related that provides exposure to fundamental theories, principles and concepts

• 0-1 years or in similar positions

• Verbal and written communication skills.

• Empathy and ability to handle difficult situations with patience and professionalism.

• Results-oriented and problem-solving skills.

• Ability to work under pressure and in a team environment.

• Microsoft Office knowledge

• Advanced English Proficiency - Writing, Reading, Speaking.

Competencies

Listening Skills
Attentive Listening
Resolving Conflict
Personal Organization
Know Our Business - Understands the organization's mission and priorities
Educates the customer—Proactively shares information, insights, and rationale about the situation to increase the customer’s understanding and confidence in services and capabilities; guides customer expectations to prevent misu

📌 Customer Service Representative (Ciudad de México)
🏢 Gates
📍 Ciudad de México