Ready to take on meaningful challenges and shape the next generation of mobility?

Joining OPmobility means stepping into a integral group with a purpose to keep people and goods moving safely, smarter, and sustainably everywhere.

Main Responsibilities

• Investigate customer complaints, quality concerns, and identified product issues.

• Initiate and coordinate containment and corrective actions, ensuring effective communication of quality breakpoints and resolutions.

• Identify root causes and determine the responsible process, department, supplier, or stakeholder.

• Review and manage non-conforming materials in accordance with established quality procedures.

• Ensure the proper return and handling of customer-owned racks and packaging.

• Collect, maintain, and analyze customer quality-related information and documentation.

• Serve as a key point of contact for customers, understanding their requirements and quality expectations.

• Provide timely updates, follow-up, and feedback regarding customer requests, concerns, and corrective action progress.





• Perform visual inspections to verify compliance with customer specifications and product requirements.

• Monitor and verify sequence numbers, traceability records, and product identification at all times.

• Collaborate with cross-functional teams to support customer satisfaction and drive continuous quality improvement.

Required Profile

• Bachelor's degree in Engineering, Quality, Manufacturing, or a related field preferred.

• Knowledge of quality documentation, manufacturing processes, and quality management systems.

• Strong computer skills, including proficiency in Microsoft Office applications.

• Experience working with automotive OEM customers such as Stellantis, Ford, General Motors (GM), Volkswagen (VW), and other major manufacturers.

• Solid experience using problem-solving methodologies, primarily 8D methodology.

• Effective communication, customer service, and interpersonal skills.

• English

📌 Site Quality Customer Engineer (Monterrey)
🏢 Op Mobility
📍 Monterrey