Area(s) of responsibility

Full time role

Villahermosa , Mexico

Onsite

• Analyses and resolves information system issues related to the desktop computing environment, production applications and hardware

• Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.

• Installing authorised software to laptops and desktops

• Ensuring security and upgrades are applied to desktops and laptops and kept up to date

• Antivirus installation to all desktops and laptops

• Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk.

• Support and assist users with Onboarding & Offboarding process

• Support and maintain local conference and meeting room equipment

• Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc

• Consult with local business and senior leadership to evaluate support requirements and execution planning.





• Maintain the Local Asset Management data and ensure the Asset Management toolset are properly updated for periodic review

• Technical support for local applications where applicable alongside other tech or business teams Technical Expertise

Skills with M/O flag are part of Specialization

Think Holistically -PL3 (Behavioural)
Requirements Definition And Management -PL3 (Functional)
Win the Customer -PL3 (Behavioural)
Communication Skills -PL4 (Functional)
Availability Management -PL4 (Functional)
IT Infrastructure -PL4 (Functional)
Knowledge Management -PL4 (Functional)
Customer Service Support -PL4 (Functional)
Incident Management -PL3 (Functional)
Service Level Management -PL3 (Functional)
Linux administration - PL3 (Mandatory)
Wintel Administration - PL3 (Mandatory)
Team Management -PL3 (Functional)
Network Support - PL2 (Optional)
One Birlasoft -PL3 (Behavioural)
Results Matter -PL3 (Behavioural)
Get Future Ready -PL3 (Behavioural)
Help the tribe -PL3 (Behavio

📌 Team Lead-Cloud (Ciudad de México)
🏢 Birlasoft
📍 Ciudad de México