Job Description SUMMARY DESCRIPTION: The Customs Brokerage – Glosa Supervisor is responsible for overseeing the accurate and timely preparation, review, validation and payment of customs entries, while ensuring compliance with applicable customs regulations, internal procedures and customer requirements.
This position leads the Glosa and Pedimentos team, allocates workloads, monitors operational performance, reviews customs documentation and provides technical guidance on classification, valuation, origin and customs entry requirements.
The Supervisor supports the Customs Brokerage Manager in the effective management of operations, people, systems, financial controls, compliance and customer service.
The role is also responsible for identifying operational risks and errors before customs entry payment, driving process improvements and developing team members to ensure consistent service quality and business continuity KEY RESPONSIBILITIES: EXPEDITORS CORE COMPETENCIES Exceptional Customer Service Exceeds customer expectations by anticipating, understanding and meeting needs.




Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary.
Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
Job Execution Consistently completes quality work that matches job expectations.
Is committed to operational excellence and continuous improvement for own job function and across the network.
All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability Consistently meets deadlines.
Is punctual and can be relied on for planning purposes.
Is organized, manages own time effectively and can prioritize.
Collaboration Displays a willingness t

📌 Ciudad De México | Glosa Supervisor (Xico)
🏢 Expeditors
📍 Xico