Description Key Responsibilities May Include: Lead the resolution of complex and critical customer inquiries, delivering first-level support and guiding customers through service solutions, system navigation, and business processes.
Collaborate with internal stakeholders (e.g., Key Account Management, Finance, Operations) to troubleshoot and resolve customer issues, conducting root cause analysis and implementing long-term corrective actions.
Oversee the resolution of billing disputes and discrepancies, ensuring accuracy in ERP systems and clear communication of outcomes to customers.
Monitor customer account performance, utilizing control and financial reports to identify discrepancies, trends, and opportunities for process optimization.
Maintain accurate customer records and service-related data within CRM systems, ensuring timely and accurate completion of tasks and adherence to key performance metrics.
Support customer engagement initiatives by coaching team members, providing feedback,



and fostering a positive customer experience through proactive communication and quality monitoring.
Proactively manage high-priority issues related to service delivery and order fulfilment, working closely with internal teams such as Logistics and Operations to minimize impacts and keep customers informed.
Contribute to continuous improvement efforts by identifying areas for operational enhancements, streamlining processes, and ensuring alignment with customer service best practices.
Be part of this amazing team as a Field Account Representative Automotive to support and grow our automotive customer portfolio across Mexico.
This is an exciting opportunity for a highly autonomous professional who thrives in customer-facing environments, enjoys solving complex operational challenges, and is eager to make a direct impact on customer satisfaction and business growth What You'll Do Lead the implementation and onboarding of new customer programs.
Build and maintain strong relationship

📌 Field Representative Automotive (Monterrey)
🏢 Brambles
📍 Monterrey