About The Role
We are seeking a dependable and customer-focused Level 1 IT Support Engineer with at least 3 years of experience to provide on-site technical support at a client's production facility.
This role bridges the gap between remote IT support and advanced IT engineering teams by resolving hardware, software, and connectivity issues at the ground level.
About The Role
We are seeking a dependable and customer-focused Level 1 IT Support Engineer with at least 3 years of experience to provide on-site technical support at a client's production facility.
This role bridges the gap between remote IT support and advanced IT engineering teams by resolving hardware, software, and connectivity issues at the ground level.
If you're a solution-driven IT professional who enjoys problem-solving and supporting users face-to-face, we'd love to hear from you.
What You'll Do
Troubleshoot and repair hardware issues (PCs, printers, scanners, webcams, etc.)
Install and configure operating systems (Windows/macOS) and standard business applications
Set up and deploy new workstations, laptops,



and mobile devices
Troubleshoot basic network connectivity issues (wired and wireless)
Assist with patching and cabling in data closets as needed
Support workstation moves, equipment relocations, and hardware upgrades
Maintain accurate records of physical assets and support documentation
Deliver excellent customer service and maintain professionalism during all on-site interactions
What You'll Deliver
Timely resolution of incident and service request tickets
Updated IT asset records and inventory
Clear documentation of support activities
Prompt issue escalation to Level 2 or 3 support as needed
Positive user satisfaction scores from on-site interactions
What Success Looks Like
High percentage of issues resolved during the initial support interaction
Timely completion of all assigned service tickets
High user satisfaction ratings
Accurate documentation of IT assets and work performed
Timely res

📌 Level 1 It Support Engineer (México)
🏢 Mobiz IT
📍 México