Role purpose:Provides hands-on deskside and field support for standard end-user hardware, peripherals and approved software.Key responsibilities:Perform laptop/desktop setup, swap, break/fix, imaging or provisioning using approved tools.Install and replace monitors, docks, keyboards, mice, printers and approved peripherals.Perform basic Windows/macOS login, connectivity, printing, application and hardware diagnostics.Assist with device enrollment, MFA setup and user profile validation under documented procedures.Collect asset details, update inventory/CMDB and securely handle returned equipment.Support office moves/adds/changes and execute standard checklists with user validation.Skills / tools:Windows *, macOS basics, Microsoft 365, Entra/AD basics, Intune/SCCM or equivalent, ServiceNow/Odoo/ticketing, basic TCP/IP and Wi-Fi.Typical experience:1 3 years in deskside, desktop, field services or service desk support; relevant OEM/Microsoft certification desirable.Escalation / handoff:Escalate permissions, repeated failures, complex OS/application issues,



network/server faults or non-standard configuration to EUC L2 / relevant resolver group.Common Requirements for All Technical RolesFollow the approved SOW, method of procedure (MOP), change ticket, site access and customer instructions; do not perform unapproved work.Maintain professional conduct, confidentiality, data privacy and information-security requirements at all times.Acknowledge assigned work promptly, review scope before travel, confirm access/contact details and identify missing prerequisites before dispatch.Use only authorized credentials, tools, software, media and customer assets.
Never share passwords or bypass security controls.Capture required evidence: arrival/departure, asset serials, labels, before/after photographs where permitted, test results, work notes and customer/site contact confirmation.Update the ticket with factual notes and timestamps.
Record blockers, dependencies, parts used, configu

📌 EucTechnitian (México)
🏢 Kutir Technologies
📍 México