About Us:

ITC Infotech is a leading integral technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

Job Overview

We are looking for an Application Infrastructure Management Engineer to support enterprise infrastructure decommissioning, resource identification, operational tracking, and process automation.

The role involves identifying unused infrastructure associated with decommissioned applications, coordinating with application owners and infrastructure teams, and ensuring the safe and compliant removal of residual resources. The ideal candidate will have a good understanding of Linux/Unix environments, NAS storage, compute infrastructure, object storage, Jira, Excel, and scripting.

We are looking for a proactive, detail-oriented professional with strong communication skills, a sense of ownership, and the ability to drive tasks to completion in a large enterprise environment.

Key Responsibilities

1. Infrastructure Discovery and Analysis

- Identify and catalogue unused NAS file shares, CPU/compute allocations, and object storage associated with decommissioned applications.
- Analyze infrastructure inventory and usage data using Excel and internal tools to identify decommissioning opportunities.
- Coordinate with application owners to validate resources and obtain formal approval before deletion.

2. Infrastructure Decommissioning and Execution





- Create and manage Jira tickets and Change Requests for approved infrastructure decommissioning activities.
- Coordinate with Storage, Compute, Platform, and other infrastructure teams to ensure the safe removal of unused resources.
- Track progress, pending approvals, risks, dependencies, and blockers, ensuring Jira boards and status reports remain accurate and up to date.
- Prepare and distribute clear status updates, reports, and dashboards for stakeholders and senior leadership.
- Follow established change management, data retention, and compliance procedures.

3. Process Improvement and Automation

- Proactively follow up on outstanding approvals and escalate delays in line with defined SLAs.
- Identify opportunities to improve workflows, reporting, and operational efficiency through scripting and automation.
- Collaborate with cross-functional teams and quickly learn new tools, processes, and technologies.
- Use approved AI assistants and automation tools to improve productivity, data analysis, and reporting.

Required Technical Skills

- Infrastructure: Basic understanding of NAS/file storage, file shares, mounts, volumes, quotas, compute resources, and object storage.
- Operating Systems: Working knowledge of Unix/Linux environments and shell scripting.
- Scripting and Automation: Basic Python skills for scripting, data manipulation, and automation; familiarity with Bash or PowerShell.
- Project and Workflow Management: Hands-on experience with Jira, including boards, tickets, task tracking, and reporting.
- Data Analysis: Proficiency in Excel, including pivot tables, VLOOKUP/XLOOKUP, conditional formatting, and data analysis.




- Development Tools: Familiarity with VS Code, IntelliJ IDEA, or PyCharm.
- AI Tools: Exposure to GitHub Copilot, ChatGPT, Gemini, or similar AI assistants.
- Change Management: Understanding of change management processes, preferably within enterprise or regulated financial services environments.

Qualifications and Experience

- Bachelor’s or Master’s degree in Computer Science, Engineering, Applied Mathematics, or a related field.
- 3–5 years of professional experience in infrastructure management, technology operations, project delivery, or enterprise IT environments.
- Experience supporting large-scale applications or infrastructure operations is preferred.
- Familiarity with infrastructure lifecycle management, resource cleanup, decommissioning, or operational process improvement is an advantage.

Key Competencies

- Strong ownership, attention to detail, and a delivery-focused mindset.
- Clear written and verbal communication with effective stakeholder management skills.
- Ability to collaborate across infrastructure, application, and platform teams.
- Proactive follow-up, timely escalation, and effective issue resolution.
- Ability to manage multiple activities, meet deadlines, and maintain accurate documentation.

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.

📌 Application Infrastructure Engineer (México)
🏢 ITC Infotech
📍 México