Position Overview
We are seeking a Bilingual Operations Specialist in Mexico.
This is an on‐site work position, and the individual will be required to report into our Mexico City office.
Position Details
Location: Mexico City office (Polanco, CDMX)
Hours: Monday to Friday 8:00 am – 5:00 pm CST
Require Bilingual in Spanish & English (verbal and written)
What You'll Do
Deliver accurate and reliable screening results to support our clients' pre‐employment screening process.
Help create safer environments for employees, customers, and partners.
Ensure quality and integrity of the screening process through detailed verification and reporting.
Responsibilities
Handle verifications for some of our high‐profile clients.
Know customer SOPs and FADV systems.
Verify candidate details including employment, education, licenses, certifications, and references.
Contact companies and educational institutions to verify candidate‐provided information.
Communicate with third parties such as employers, schools, state boards, and online databases.




Write detailed and accurate reports flagging any discrepancies found during the verifications process.
Record confirmed information in First Advantage's platforms, ensuring data integrity.
Perform quality checks to meet client‐specific standards.
Meet daily volume and accuracy targets.
Perform other related tasks and functions as needed.
Requirements
High School Diploma, GED, or equivalent required.
At least 1+ year's work experience, preferably in a call center, BPO/KPO environment, and/or with fact‐checking responsibilities.
Strong communication skills (presentation, written, verbal) and reading comprehension.
Typing speed of at least 20 words per minute (WPM) with 90% accuracy.
Familiar with MS Office Suite, especially Excel.
Attention to detail and use of good judgment.
Performance
Setting and executing goals.
Attending regular 1:1 meetings.
Participating in employee engagement.
Training
Attend required internal trainings (e.g., Compliance

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