We are looking for experienced Team Leads to join a growing, fully remote healthcare customer experience operation supporting a US-based program.This is an opportunity for a hands-on leader who understands the BPO environment, knows how to support and motivate a team, and can maintain high standards across customer experience, productivity, quality, and day-to-day performance.The right person will be confident working in a fast-paced environment, comfortable with U.S. business hours, and able to communicate professionally in both English and Spanish.This is a fully remote opportunity in México only for qualified professionals who want to be part of a team where strong leadership and customer experience really matter.What You'll DoLead, support, coach,



and motivate a team of customer experience representativesMonitor day‐to‐day team performance and help ensure productivity and quality expectations are metProvide coaching and feedback to improve individual and team performanceSupport agents with customer escalations and challenging interactionsHelp maintain a strong customer-focused culture across the teamMonitor attendance, adherence, performance, and overall team engagementIdentify performance gaps and work with team members on improvement plansCommunicate operational updates, expectations, and feedback clearly to the teamWork closely with trainers and other leadership members during training and transition into productionMaintain professionalism, accountability, and strong communication in a fully remote environmentAdapt quickly to changing processes, systems, and business requirementsCompensation & Work Setup$6.50 USD per hour100% remote from MéxicoPaid weekly in arrearsPaid trainingIndependent Contractor arrangementTechnical Requirements (Essential)Windows 11 PC (Mac not supported)16 GB RAMDual monitorsWebcam and Wired USB Headseti5 processor or higherFibre internet with a wired connection (Ethernet cable)Backup power solutionMicrosoft Teams / Office 365Important

📌 Team Lead | Healthcare Customer Service (Heroica Puebla de Zaragoza)
🏢 Resolv.Global
📍 Heroica Puebla de Zaragoza