Turtle Trax S.A. in Monterrey is seeking a Customer Service Manager to lead and mentor support teams in a telecom/IT environment. You will drive service excellence and coordinate cross-functional activities, ensuring top-tier customer satisfaction.
The role includes managing a migration project on Cisco and Fortinet platforms, with a hybrid schedule and two days per week at the customer’s office in Monterrey to ensure seamless delivery and hands-on collaboration.
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📌 Customer Service Delivery Lead – Hybrid, Cisco‑Fortinet Migration (Monterrey)
🏢 Turtle Trax
📍 Monterrey
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