- Provide high level Customer Service; making sure customer needs are taking care off
- Needs to answer each phone call and provide solutions to each customer (advised by general manager and Vice president of company), status, updates, etc.
- Follow up on Customer orders, providing efficient information to each order to the team and Customers
- Update each order in a daily basis with notes, notifications, etc., in our Quick Base system (will get train to use system)
- Follow up on and update shipping, provide customers with status on Customer Service Orders (CSO) and work orders (WO)
- Maintain diplomacy and tact while dealing with upset or escalated callers
- Completed high school
- Minimum 1 year experience in similar position, wood manufacturing is a plus
- Ability to solve problems
- Excellent Communication skills
- Organized
- Detail oriented
- Ability to work under pressure
- Punctuality
- Must be Bilingual English/Spanish 100%

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📌 Customer Service Representative (Tijuana)
🏢 Old World Door De México S.A. De
📍 Tijuana