Customer Care Specialist

Position Summary The Customer Care Specialist provides customer support for insurance verification, reimbursement, order processing, shipping, warranties, and product-related inquiries. This role partners with customers, healthcare providers, pharmacies, and insurance companies to ensure accurate documentation, timely order fulfillment, and a positive customer experience.

Key Responsibilities

Verify insurance benefits, coverage, eligibility, and customer cost-share amounts.

Process orders, obtain prior authorizations, collect documentation, and coordinate shipments.

Support Omnipod orders through pharmacy and direct distribution channels.

Assist customers with reimbursement, coverage, and prescription-related inquiries.

Educate customers on Insulet products and basic product use.

Document customer interactions and maintain HIPAA compliance.

Collaborate with internal teams to provide order status updates and resolve issues.





Meet productivity and customer service performance goals.

Qualifications

High School diploma is required

1-3 years of customer service, call center, healthcare, reimbursement, insurance, or pharmacy experience.

Inbound call center experience required.

Pharmacy technician, DME, managed care, or medical device reimbursement experience preferred.

Salesforce CRM experience preferred.

Key Skills

Strong verbal and written communication.

Customer-focused with excellent problem-solving abilities.

Ability to multitask in a fast-paced environment.

Strong attention to detail and organizational skills.

Teamwork, adaptability, and analytical thinking.

Physical Requirements

Ability to work in a standard office environment.

Prolonged computer use and occasional light lifting.

📌 Customer Care Representative (Guadalajara)
🏢 INSULET GUADALAJARA
📍 Guadalajara