Description

We are looking for a talented Customer Quality Engineer to join our specialized QUALITY team at Cummins in Ciudad Juárez, Chihuahua.

In this role, you will make an impact in the following ways:

- Manage and follow up on internal and external customer complaints, concerns, and escalations, ensuring timely and effective resolution.
- Lead quality investigations using structured problem-solving methodologies to identify root causes and implement corrective and preventive actions.
- Coordinate and manage warranty processes, including defective part analysis and communication of results to customers.
- Serve as the quality focal point for customers, providing technical responses and follow-up on product and process-related claims.
- Supervise and guide the activities of Quality Technicians and Inspectors to ensure compliance with established standards.
- Participate in the implementation and launch of new products and processes, including activities related to APQP, PPAP, Safe Launch, and VPI.
- Monitor quality performance indicators and utilize customer-focused metrics to prioritize actions and improvement opportunities.
- Develop and implement continuous improvement initiatives using Lean, Six Sigma, and quality methodologies.
- Collaborate with Operations, Manufacturing, Quality, Product Engineering, Controls, and Supply Chain teams to resolve complex issues and prevent recurrence.
- Maintain effective communication with customers, suppliers, and internal teams to ensure alignment of quality expectations and requirements.
- Contribute to the achievement of strategic quality objectives and the continuous improvement of business processes.

To be successful in this role, you will need the following:

- Knowledge of Advanced Product Quality Planning (APQP)



and Production Part Approval Process (PPAP).

- Knowledge of Failure Mode and Effects Analysis (FMEA), Control Plans, and quality risk prevention methodologies.

- Knowledge of Statistical Process Control (SPC) and Process Capability Analysis (CPK).

- Knowledge of New Product Introduction and Validation (VPI) processes and Safe Launch methodologies.

- Knowledge of customer support processes, warranty management, and quality complaint handling.

- Knowledge of problem-solving methodologies, root cause analysis, and corrective actions.

- Knowledge of continuous improvement tools, Lean Manufacturing, and Six Sigma.

- Knowledge of quality project management and performance metrics tracking.

- Knowledge of quality management systems, manufacturing processes, and supply chain operations.

- Knowledge of Quality 4.0 and digitalization applied to quality management.

- Advanced conversational English preferred.

Responsibilities

Skills

- Customer focus and results orientation.

- Leadership and influence within cross-functional teams.

- Effective communication with all organizational levels and external customers.

- Negotiation and conflict management skills.

- Teamwork and collaboration.

- Analytical thinking and structured problem-solving.

- Project management and task prioritization.





- Adaptability and ability to work in dynamic and ambiguous environments.

- Data-driven decision-making.

- Promotion of a quality and continuous improvement culture.

- Ability to build strong relationships with customers, suppliers, and stakeholders.

- Advanced English Level

Education

- Bachelor's degree in Industrial Engineering, Quality Engineering, Manufacturing Engineering, Quality Management Systems Engineering, or a related field.

Experience

- Minimum of 3 years of experience in quality, customer support, manufacturing, or related functions.

- Experience managing customer complaints, warranty processes, and corrective actions.

- Experience supervising Quality Technicians and Inspectors.

- Participation in new product introduction and manufacturing process implementation.

- Experience working with cross-functional teams to resolve complex quality issues.

- Experience in manufacturing environments with direct interaction with customers and suppliers.

- Advanced English Level

Qualifications

Internal Eligibility Criteria (SHOP employees)

- TMS performance evaluation: Must have achieved one of the following ratings in the most recent performance review:
- Meets Expectations
- Exceeds Expectations
- Significantly Exceeds Expectations

- Minimum of 12 months in the current category.
- No unexcused absences within the last 12 months.
- No incidents or disciplinary reports within the last 12 months.

Additional Considerations

- Frequent interaction with Operations, Manufacturing, Quality, Product Engineering, and Controls teams.

- Availability for occasional extended work hours based on operational needs.

- Valid visa and passport preferred.

📌 Customer Quality Engineer (México)
🏢 Cummins
📍 México