Descripción y detalle de las actividades

- Provide high level Customer Service; making sure customer needs are taking care off.

- Needs to answer each phone call and provide solutions to each customer (advised by general manager and Vice president of company), status, updates, etc.

- Follow up on customer orders, providing efficient information to each order to the team and customers.

- Update each order in a daily basis with notes, notifications, etc., in our Quick Base System (will get train to use the system).

- Follow up on and update shipping, provide customers with status on Customer Service Orders (CSO) and Work Orders (WO).

- Maintain diplomacy and tact while dealing with upset or escalated callers.

Experiencia y Requisitos

- High school diploma or equivalent.





- Minimum of 1 year of experience in a similar position;

experience in wood manufacturing is a plus.

- Strong problem-solving skills.

- Excellent communication skills.

- Well-organized.

- Detail-oriented.

- Ability to work under pressure.

- Punctual and reliable.

- Must be fully bilingual in English and Spanish (100% proficiency in both languages).

Tipo de puesto: Jornada completa

Beneficios

- Bebidas gratis

- Estacionamiento de la empresa

- Estacionamiento gratuito

- Opción a contrato indefinido

- Uniformes gratuitos

- Vales de despensa

Idioma

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

📌 CUSTOMER SERVICE OBRERA 3RA SECCION
🏢 OLD WORLD DOOR DE MEXICO SA DE
📍 Obrera