Remote

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Only México A lead/ sr. consultant (G6) for a hands-on, development role while supporting role a. on technical aspects.

Responsibilities

Business Analysis & Process Design

- Lead discovery sessions and stakeholder workshops to understand business objectives and operational challenges.

- Perform fit-gap analysis between business requirements and Dynamics 365 / Power Platform capabilities.

- Document current-state and future-state business processes.

Functional Solution

Design

- Translate business requirements into functional designs and configuration specifications.

- Recommend standard platform capabilities before customizations. Dynamics 365 Configuration

- Configure and maintain Dynamics 365 Sales and Dynamics 365 Customer Service solutions, including: o Tables (Entities)

- Configure user experiences to support business processes and operational efficiency.

Agile

Delivery & Product Support

- Create and manage user stories within Azure DevOps or similar platforms.

- Support backlog management and sprint planning activities.

Required Qualifications

- Bachelor's degree in Business,



Information Systems, Technology, or related field.

- 5 years of Business Analysis and Functional Consulting experience.

- 3 years of hands-on experience with: o Dynamics 365 Sales o Power Automate

- Deep understanding of CRM processes including: o Lead Management o Opportunity Management o Business Requirements o User Stories

- Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) Preferred

- Microsoft Certified: Power Platform App Maker Associate (PL-100)

- Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Desired Skills Business Skills

- Fit-Gap Analysis

- Requirements Elicitation

- Business Process Reengineering Technical Skills

- Dynamics 365 Sales

- Dynamics 365 Customer Service

- Microsoft Dataverse Success Profile The successful candidate will:

- Help facilitate business workshops and requirements sessions.

- Translate business needs into scalable Dynamics 365 and Power Platform solutions.

📌 Digital CRM consultant-BA (Guadalajara)
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📍 Guadalajara