TCS is looking for a Production Support Engineer.
(Candidate needs to be located or relocate to Querétaro, CDMX, Guadalajara or Monterrey, it will be requested to attend office at least 3 day per week)
Job summary
Store coordination (Spanish)
Act as the main contact for MX store teams on system issues, in Spanish (written and spoken).
Gather clear details from stores (symptoms, impact, affected stores or devices) and give regular, plain-language updates until resolution.
Escalate store-impacting issues to the right teams and confirm resolution with the store.
Share guidance, workarounds and release or change communications with stores.
Monitor, triage and prioritize incoming incidents and alerts against severity and SLA.
Lead incident response: investigate, mitigate, restore service and communicate status to stakeholders.
Take part in on-call or support rotations, including out-of-hours coverage as needed.
Document timelines and actions and contribute to post-incident reviews.
Find recurring incidents and trends, carry out root cause analysis and track problems to closure.




Maintain the known-error database, runbooks and knowledge base articles.
Recommend and drive permanent fixes, automation and monitoring improvements.
Debug and fix defects in Node.js / TypeScript services and APIs.
Write and tune PostgreSQL queries, investigate data issues and run safe data fixes and corrections.
Review logs, metrics and traces to diagnose production issues.
Raise pull requests, write tests, and support releases, deployments and rollbacks.
Work with development, QA, infrastructure and product teams to improve reliability.
Skill Set
Required
Strong experience with Node.js and TypeScript
Solid PostgreSQL skills: complex queries, indexing, query tuning and troubleshooting
Hands-on production support experience: incident and problem management, root cause analysis
Fluent Spanish and good English, with strong written and verbal communication
Experience working with business or store us

📌 Production Support Engineer (México)
🏢 Tata Consultancy Services
📍 México