Position Summary The Collateral Supervisor oversees the Collateral Analyst team and processes within the Accounts Receivable (A/R) Financing Cycle, ensuring accuracy, compliance with Standard Operating Procedures (SOPs), and timely completion of funding requirements. This role supports portfolio health, bad debt reduction, operational efficiency, and strong relationships with account debtors and internal departments.

Key Responsibilities

- Team Leadership: Supervise, coach, and develop Collateral Analysts; conduct regular one-on-one meetings, support performance reviews, and participate in recruitment and hiring.
- Operational Management: Ensure daily deadlines, department goals, and activity metrics are met accurately and on time.
- Quality Assurance: Complete at least 25 Call Copy quality reviews and use findings to provide feedback, identify gaps, and implement corrective actions.
- Risk & Portfolio Management: Support bad debt reduction, review chargebacks, identify operational risks, and collaborate on corrective action plans.
- Process Improvement: Monitor performance metrics, analyze data, resolve issues, and recommend improvements to quality, productivity, and efficiency.
- A/R Financing Cycle: Ensure compliance with established policies and procedures, funding deadlines, and debtor billing requirements.
- Account Debtor Relationships:



Maintain Notices of Assignment (NOAs), develop professional relationships with account debtors, and coordinate with Credit, Collections, Sales, and other internal teams.
- Reporting & Policies: Help develop and maintain operational standards, procedures, and performance metrics while identifying opportunities for improvement.

Qualifications

- 2 years of management experience leading a team of 7 or more employees.
- 2 years of experience in billing, auditing, quality assurance, or a related field.
- Experience managing high-volume invoice processing teams.
- University degree or equivalent relevant work experience.
- Proficiency in Microsoft Office, especially Excel and Outlook, and Adobe Acrobat.
- Ability to learn software systems, manage multiple platforms, analyze data, and prioritize competing responsibilities.
- Strong written and verbal communication, attention to detail, problem-solving, and organizational skills.
- Ability to collaborate effectively with team members, leadership, and cross-functional departments.

Success Measures

Performance is evaluated through departmental goals, quality review completion, accuracy, adherence to deadlines and SOPs, team performance, process improvements, and contributions to portfolio health.

📌 Factoring Collateral Analyst - Supervisor (Santiago de Querétaro)
🏢 CRE Servicios Corporativosde CV
📍 Santiago de Querétaro