Job Overview The

Institutional Customer Support role acts as a specialized operational bridge within ATFX’s General Support team, dedicated to servicing, supporting, and retaining institutional-tier FX and CFD clients across multiple regulatory jurisdictions.

Major Responsibilities

- Handling day-to-day communications, troubleshooting requests, and ensuring swift resolutions for institutional accounts.

- Cultivating long-term, trusted partnerships with institutional clients alongside internal stakeholders.

- Trading Desk Coordination:

Collaborating closely with the FX trading desk and Institutional Sales Team to guarantee smooth trade execution across various FX instruments.

- Onboarding & Compliance:

Guiding new institutional clients through regulatory requirements, KYC/AML standards, and account setup while maintaining strict adherence to "Treating Customers Fairly" (TCF) guidelines.

- Internal Collaboration:





Communicating effectively across team environments and international local offices to align on service quality and growth strategies.

- Main Business Objective:

To drive institutional client retention, satisfaction, and trading volume by providing flawless, regulation-compliant operational and middle-office support.

Skills Required

- Exceptional verbal and written proficiency in English (C1 at minimum)

- Shift: Open availabilitie,may vary (swing shift / closing shift).

- Solid regulatory awareness (compliance, KYC, and TCF principles).

- Strong attention to detail and precision.

- High accountability, independence, and self-motivation.

- Multitasking capabilities in a high-volume, fast-paced environment

Work Environment

- A full-time, in-office working environment situated in Mexico City, characterized by fast-paced trading operations, dynamic team collaboration.

📌 Institutional Customer Support (Bosque de Chapultepec)
🏢 ATFX LATAM
📍 Bosque de Chapultepec