- Network surveillance, 2nd level restoration, preventative maintenance & statistics measurements to discover malfunctions and recurring disturbances
- Design technical solutions in accordance with customer needs for requirements given
- Windows Maintenance involved, configuration, service migration.
- Solve all problems detected and ensure the correct handling of similar issues in the future.
- Analyzing all sites down cases to identify if it was due to problems related to energy, carrier, TX or configuration protocol
- Interprets / understands technical information and prepares technical documentation
- Create and send a shift report
- Working independently and within team to keep the competence and skills up to date
- Solves standard problems based on the existing procedures
- Controls and manages complex technical situations/projects in a calm and professional manner (required to provide technical input in technical conference bridges)
- Work in an international environment, with customers and suppliers
- Use effectively telecom knowledge to manage faults and customer demands
Core Competences:
- Customer care & sense of urgency
- Ability to work on own initiative.
- Good self-awareness.
- Actively seeks out tasks that help develop skills and knowledge.
- Versátil and adaptable approach to problem solving.
- Actively encourage strong working relationships with other teams.
- Fluent in English: conversation and writing
- Strong communication & troubleshooting skills
- Aptitude for quickly learning technical and procedural topics
- Strong analytical and organizational skills
- Self-starter and pro-active
- Strong performance focus
- Work independently, keep own competence and skills up to date
- Basic understanding of network monitoring concepts and management tools.
- Capable of multi-tasking, good time management and prioritization of workload
- Strong knowledge about Routing and Switching, any certification as associate or professional its preferred
Minimum Qualifications & Experience Requirement
- Bachelor’s Degree in Computer Science, Electric/Telecom Engineering, Information Technology or related fields or relevant equivalent experience
- Onsite position
- Min 12-18 Months experience in a Technical Support or similar role.
- Proven track record within a NOC, IT or ISP environment.
- Expertise in the following protocols :