Location: Guadalajara or Mexico City, Mexico

Work Model: Hybrid – 4 days per month in the office

Experience: 3–6 years

About the Role

We are looking for an experienced L2 Production Support Engineer to support and maintain critical production applications and systems in a cloud-based environment. The idóneo candidate has strong troubleshooting skills, hands-on experience with Linux/Unix,

SQL, and AWS, and the ability to identify and resolve technical issues while ensuring system stability and availability.

Key Responsibilities

- Provide L2 production support, troubleshooting application and system issues to minimize downtime and business impact.
- Monitor production environments, identify incidents, and perform root cause analysis.
- Use Linux/Unix commands and scripting to investigate and resolve technical issues.
- Write and execute SQL queries to investigate data issues and validate application behavior.
- Support applications and infrastructure hosted on AWS and other cloud environments.
- Manage incident tickets,



follow escalation procedures, and collaborate with development and infrastructure teams.
- Document troubleshooting procedures, known issues, and resolutions.
- Participate in incident management and continuous improvement initiatives.

Required Qualifications

- 3–6 years of experience in production support, application support, or similar technical role.
- Strong hands-on knowledge of Linux/Unix environments.
- Solid SQL skills, including querying and troubleshooting database-related issues.
- Experience with AWS services and cloud computing concepts.
- Strong analytical and problem-solving skills.
- Experience working with incident management and ticketing systems.
- Good communication skills and ability to work collaboratively with cross-functional teams.
- Availability to work from the Guadalajara or Mexico City office 4 days per month.

📌 Production Support Engineer (Ciudad de México)
🏢 Coforge
📍 Ciudad de México