About the job Nutanix Engineer / Networking IT Support Engineer (Break &

- Fix Support) - Mexico

Nutanix Engineer / Networking IT Support Engineer (Break &

- Fix Support)

Location: Mexico

Employment Type: Freelance (On-Call Basis)

Priority: Low

Requirements: ID/ Passport/ valid work permit and CCNA Certification

Role Overview

We are seeking an experienced Nutanix Engineer / Networking IT Support Engineer to provide Break &

- Fix support services across enterprise infrastructure environments. This freelance, on-call role requires a highly skilled professional who can diagnose, troubleshoot, and resolve hardware, network, and infrastructure-related incidents efficiently while maintaining a high level of customer service and professionalism.

The ideal candidate will possess strong technical expertise in Nutanix and networking technologies, hold a valid CCNA certification, and demonstrate excellent communication skills with fluent English proficiency.

Key Responsibilities

- Provide onsite and remote Break &
- Fix support for networking and infrastructure-related incidents.

- Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism).

- Perform system upgrades, patching, and lifecycle management activities.

- Troubleshoot and resolve hardware, software, virtualization, and network issues.

- Diagnose and resolve network connectivity problems involving TCP/IP, VLANs, DNS, DHCP, and related technologies.

- Implement and support backup and disaster recovery solutions.





- Respond to critical incidents and service requests within agreed response times.

- Collaborate with integral and regional teams on infrastructure and cloud-related projects.

- Maintain accurate technical documentation, incident reports, and service records.

- Ensure professional interaction with end users, stakeholders, and customers at all times.

Required Skills &

- Experience

- Minimum 5 years of experience in infrastructure, virtualization, networking, or IT support engineering.

- Strong hands-on experience with the Nutanix ecosystem (AOS, AHV, Prism).

- Experience supporting VMware and/or Hyper-V environments.

- Solid understanding of networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing, and switching.

- Proven experience providing Break &
- Fix support in enterprise environments.

- Ability to diagnose and resolve complex infrastructure and networking issues.

- Experience with backup and disaster recovery solutions.

- Scripting experience with PowerShell and/or Python is advantageous.

Mandatory Requirements

- Valid CCNA Certification (Cisco Certified Network Associate).

Preferred Qualifications

- Nutanix Certification (NCP or equivalent).

Soft Skills

- Strong professionalism and customer-facing skills.

- Ability to remain calm and effective during critical incidents.

- Proactive problem-solving mindset.

- Strong organizational and time-management skills.

- Ability to work collaboratively within distributed teams.

- Commitment to delivering high-quality technical support and customer satisfaction.

📌 Nutanix Engineer / Networking IT Support Engineer (Break & Fix Support) - Mexico (Ciudad de México)
🏢 ITproposal
📍 Ciudad de México