As an Order Management Specialist, you will manage the end-to-end order lifecycle, ensuring orders are processed accurately, production and delivery milestones are monitored, and customers receive timely updates throughout the process.
We offer an initial fixed-term contract with the potential for a long-term, permanent employment opportunity.

Key Responsibilities Order Management & Contract Administration
• Create, maintain, and manage customer orders and contracts in SAP.
• Review and validate commercial, technical, financial, and logistics information before order confirmation.
• Ensure accurate pricing and contract compliance throughout the order lifecycle.
• Prepare order confirmations, invoices, and supporting documentation.
• Maintain customer and product master data records.

Customer Service & Commercial Support
• Serve as the primary operational point of contact for customers regarding order status and execution.
• Provide proactive updates on production schedules, shipments, and deliveries.
• Support commercial teams with reporting, order tracking, and customer requests.




• Investigate and resolve order-related issues while coordinating corrective actions.

Supply Chain & Logistics Coordination
• Coordinate closely with production plants, logistics providers, and internal stakeholders to ensure timely order fulfillment.
• Monitor production progress and shipment execution.
• Manage export and shipping documentation.
• Support critical order situations and help minimize delivery risks and delays.

Reporting & Compliance
• Monitor order book performance and prepare operational reports.
• Coordinate with Sales and Finance teams on credit and compliance requirements.
• Ensure adherence to company procedures, policies, and internal controls.
• Support claims management and the issuance of credit and debit notes when required.

Cross-Functional Collaboration
• Partner with Sales, Logistics, Supply Chain, Finance, and Operations teams across multiple locations.

📌 Order Management Specialist (Santiago de Querétaro)
🏢 Arcelormittal
📍 Santiago de Querétaro