Hungry, Humble, Honest, with Heart.
The Opportunity
We are seeking aTechnical Support Engineer with a strong focus onhardware support for enterprise-grade servers within hyper-converged infrastructure environments. This role involves providing remote assistance tofield engineers during hardware replacement activities for servers managed by aNutanix cluster stack , as well as handling support tickets related to hardware issues.
You will be responsible for accurately framing problems, troubleshooting hardware issues, and engaging additional technical resources as necessary.
About the Team
- Act as the primary technical escalation point for hardware-related support cases from general customers.
- Troubleshoot complex issues involving servers, storage and networking.
- Collaborate with engineering and vendors for hardware failure analysis and RMA investigations.
- Perform in-depth log analysis, firmware validation, and system health checks.
- Guide field teams through hardware replacement procedures and validations.




- Own and drive critical incidents to resolution with minimal downtime to customer environments.
- Contribute to and maintain internal knowledge-based articles and troubleshooting guides.
- Identify recurring issues and work with engineering to drive long-term solutions and design improvements.
- Go above and beyond to support their business and use of the Nutanix stack.

Your Role
- Provideremote technical support via phone and Remote Sharing to field engineers performing hardware replacements.
- Work onsupport tickets related to hardware issues, ensuring timely resolution.
- Frame problems clearly and elevate to specialized technical resources when required.
- Follow documented procedures and ensure compliance during replacement activities.
- Assist with troubleshooting and resolving hardware-related issues in Nutanix-based hyper-converged systems.
- Collaborate with customers and field engineers to deliver a seamless support experience.
- Document cases an

📌 Technical Support Engineer (México)
🏢 Blumberg Capital
📍 México