Location: Guadalajara, Jalisco, Mexico – Hybrid
Employment: Full-time
English Level: Professional/Advanced English required
Industry: Senior Living / Technology – U.S. Market
Travel: Up to 30% – Valid U.S. visa required
About the Role
MezTal is looking for a high-energy, passionate, and experienced Customer Experience Manager (CXM) to join our team and work directly with one of our U.S.-based clients in the Senior Living technology industry .
In this role, you will be responsible for ensuring client success by driving product adoption, strengthening client relationships, identifying risks and growth opportunities, and helping customers achieve measurable business outcomes .
You will manage relationships with clients across the United States and Canada , acting as a trusted advisor and primary point of contact while collaborating closely with Sales, Product, Engineering, and Customer Support teams.
This position combines relationship management with data-driven customer success .



You should be equally comfortable building relationships with senior client stakeholders and analyzing dashboards, account health, usage, and adoption data to identify opportunities or potential risks.
Responsibilities
Client Relationship & Customer Success
- Build and maintain strong relationships with client executives, operational teams, and other key stakeholders.
- Act as a trusted advisor and primary point of contact for your assigned clients.
- Develop and execute tailored customer success plans aligned with each client's business objectives.
- Conduct regular business reviews to measure success, identify opportunities, and provide strategic recommendations.
- Ensure clients understand and maximize the value of the platform.
- Manage client escalations and coordinate effective resolutions.

Portfolio & Account Management
- Manage a tiered portfolio of key accounts, growth accounts, and lower-touch accounts .
- Adapt your engagement strategy based on the needs, potential, and risk leve

📌 Customer Experience Manager (Centro)
🏢 FlexTal Staffing
📍 Centro