Merck seeks a post-sale coordinator to lead national customer success and technical support operations for livestock technology solutions. The role oversees team development, ensures customer adoption and satisfaction, and drives long-term retention across the client lifecycle.
Responsibilities
Lead post-sale strategy and execution at the national level
Manage and develop customer success and technical support teams
Ensure comprehensive customer experience and technical excellence post-purchase
Drive customer adoption, retention, and value realization throughout engagement
Identify and mitigate customer-related risks using operational and adoption data
Requirements
Bachelor's degree in veterinary medicine, animal science, technology, engineering, business, or related field
3+ years of experience in similar post-sale or customer success roles
Intermediate English proficiency
Availability to travel across multiple Mexican states including Querétaro, San Luis Potosí, Jalisco, and Guanajuato
Experience with people leadership and technical product support
Proficiency in sales strategy, customer data analysis, and operational reporting

📌 Coordinador Posventa Y Satisfacción Del Cliente En Soluciones Tecnológicas Ganadería (Xico)
🏢 Merck
📍 Xico