Merck seeks a technical support specialist for livestock technology solutions across multiple Mexican regions. The role involves providing national-level technical support, field service, and incident resolution to ensure customer satisfaction and solution reliability.
Responsibilities
Serve as primary technical support contact for technology solutions portfolio nationwide
Manage support cases from intake through resolution, documentation, and closure
Diagnose and resolve software, hardware, connectivity, and technology-related issues
Perform on-site support, installations, diagnostics, repairs, and field technical services
Escalate complex cases to regional and general support teams as needed
Requirements
3+ years in similar technical support or livestock technology solution roles
Bachelor's degree or technical qualification in Engineering, IT, Electronics, Mechatronics, Telecommunications, Zootecnia, Veterinary Medicine, or related field
Intermediate English proficiency
Valid driving license
Availability to travel across Querétaro, San Luis Potosí, Jalisco, Guanajuato, and nearby regions

📌 Especialista En Soporte Técnico Soluciones Tecnológicas Ganadería (Xico)
🏢 Merck
📍 Xico