Job descriptionOur client is a growing mortgage lending company based in California, with multiple branches and a team of nearly 40 serving homebuyers across the state.
We're looking for a Bilingual Customer Experience Specialist to be the first voice their leads hear — someone who can respond fast, build rapport instantly, and guide new inquiries smoothly from first contact to a completed loan application.This is a remote, Mexico-based role supporting a US mortgage team.
You'll work closely with Sales and Operations leadership to make sure no lead goes cold and no question goes unanswered.What You'll DoRespond to new inbound leads within minutes, not hours — speed to lead is everything in this roleMake outbound and inbound calls, texts, and emails to engage prospective homebuyers in Spanish and EnglishNurture leads who aren't ready to apply yet, keeping them warm through consistent, friendly follow-up until they're ready to move forwardGuide leads through the initial intake and application process,



answering basic questions and removing frictionLog every interaction accurately in our CRM so nothing falls through the cracksCoordinate with Loan Officers and Ops team members to hand off qualified leads at the right momentHelp identify ways to improve our intake and nurture process as you learn what resonates with leadsWhat You BringFully bilingual in Spanish and English, both written and verbal, with natural, professional communication in each — Mexican Spanish fluency requiredPrior experience in customer service, sales support, call center, lead intake, or a similar fast-response roleComfortable on the phone and confident initiating conversations with new contactsStrong follow-up discipline — you don't let leads go quietTech-comfortable: CRM systems, dialers, email, and messaging toolsReliable high-speed internet and a quiet home workspace for remote workMortgage, real estate, or financial services experience is a plus but not required — we'll train you on our processWhy Join UsFully remote position with a stable, established US mortgage lending companyClear onboarding and ongoing coaching so you're set up to succeed from day oneA tight-knit team where your work directly moves the needle on company growthRoom to grow as the company scalesSchedule: Full-time, aligned with US Pacific Time business hours#J-*****-Ljbffr

📌 Bilingual Customer Experience Specialist (Spanish & English) - Remote (Tijuana)
🏢 TandemSourcing
📍 Tijuana