We have recently received our banking license and are entering a new stage of rapid growth, continuous innovation, and exciting opportunities for people who want to build something great

The Brand Ambassador Coordinator plays a key leadership role within our field operations structure.

The primary responsibility of this position is to manage, support, and develop a team of supervisors to ensure the effective execution of daily delivery operations, achievement of KPIs, and continuous performance improvement across different regions.

This role serves as the central operational link between field execution and strategic planning, overseeing daily coordination and resolving operational issues.

Key Responsibilities
- Directly lead a team of approximately 20 Brand Ambassador Supervisors, providing coaching, feedback, and ongoing performance monitoring.
- Ensure the achievement of key performance indicators, including completed deliveries, punctuality, and customer satisfaction.
- Resolve field operational issues and challenges to ensure business continuity and smooth daily operations.




- Implement new procedures and ensure clear communication of operational updates.
- Escalate complex cases, including absenteeism, underperformance, and critical errors, to the relevant departments (HR, Product, and Logistics).
- Plan and manage Brand Ambassador coverage, route assignments, and territory distribution based on team performance and capacity.
- Identify high-potential supervisors and recommend promotions or role adjustments in coordination with leadership.
- Gather field insights and feedback, sharing relevant information with Regional Heads to support strategic decision-making.
- Ensure consistent implementation of internal policies and proper use of systems and tools, including Radar, the app, and SOPs.

Requirements
- At least 1 year of experience leading field operations or logistics teams.
- Must be based in Monterrey, Reciente León.
- Proven ability to manage multiple te

📌 Brand Ambassador Coordinator (Monterrey)
🏢 Banco Plata
📍 Monterrey