Job FamilySupply Chain / Planning Process Excellence
General InformationFieldProposed DescriptionRole (Picklist)Senior Manager Process Expert IOPs
BSv RolePE Process Expert
Job FamilySupply Chain / Planning Process Excellence
General GradeD1
ScopeLATAM IOPs model adoption, process standardization, technology enablement, knowledge management and transformation governance
VersionEnhanced role proposal for D1 positioning
D1 Positioning Summary
- This role is positioned as a Senior Manager-level Process Expert accountable for translating the global IOPs / GEN9 (ACTUALS VERSION) (actuals version) standard into sustainable regional execution across Demand Planning, Supply Planning, MRP Planning and Import-Export Planning.
- The D1 justification is based on the breadth of regional scope, expert ownership of process governance, accountability for technology adoption, leadership of capability building, cross-functional stakeholder influence, and responsibility for measurable business outcomes.



This includes manage Senior Stakeholders relationship for the different Markets and Functions inside the client.
- The role does not only document standards; it enables adoption, detects gaps, drives corrective actions, supports escalations, governs knowledge transfer and ensures that new GAP-fit initiatives are transitioned through ESOAR with operational discipline.

Role OverviewThe Manager Process Expert IOPs integrates, governs and enables the adoption of the standardized IOPs model across LATAM, ensuring that work processes, technology usage, escalation routines and knowledge management remain aligned with the global GEN9 (ACTUALS VERSION) operating model.
The role acts as the regional process authority for the assigned planning domain, connecting business needs, global standards, technology capabilities and operational execution. It supports the organization in solving deviations from the standard model, identifying root causes, coordinating specialist input and converting lessons

📌 Supply Chain Senior Manager Process Expert IOPs (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes