About Us
Jetour & Soueast Motors Mexico is a fast-growing automotive brand committed to building a user-centric presence in the Central and South American markets. As part of our expansion and new corporate office opening, we are looking for a professional and service-oriented Receptionist to be the face of our organization.

Purpose
The Customer Experience Specialist will be responsible for developing and executing customer engagement, loyalty, and ownership experience strategies that strengthen the relationship between our brands, customers, and dealer network.

This role will focus on transforming vehicle ownership into a long-term brand experience by creating loyalty programs, developing an Owners Club, designing exclusive customer experiences, and ensuring consistent execution across the dealer network.

Working closely with Marketing, Sales, Aftersales, CRM, and Dealers, the Customer Experience Specialist will help increase customer satisfaction, engagement, retention, advocacy, and ultimately repurchase and recommendation.

Position Tasks and Responsibilities




Customer Loyalty & Engagement
• Develop and execute customer loyalty and retention strategies throughout the vehicle ownership lifecycle.
• Design initiatives to strengthen emotional connection and long-term engagement between customers and the brands.
• Develop customer recognition, rewards, referral, and loyalty programs.
• Identify opportunities to increase customer retention, repurchase intention, and brand advocacy.
• Create engagement strategies for key ownership milestones such as vehicle delivery, anniversaries, maintenance milestones, and new product launches.

Owners Club Development
• Develop, launch, and manage an official Owners Club for our vehicle brands.
• Define the club's value proposition, membership benefits, communication strategy, experiences, and engagement calendar.
• Build exclusive benefits through partnerships, events, content, and brand experiences.
• Create initiatives that e

📌 Marketing Customer Experience Specialist (Ciudad de México)
🏢 Jetour Soueast México
📍 Ciudad de México