Empereon Constar is a leading business process outsourcing company providing end-to-end customer engagement and customer management solutions for New Sales Account Generation, Customer Care, Risk and Fraud Operations, Collections Operations, QA Agent Call Monitoring, Back Office Administration Support, and Tech Support across the entire customer account lifecycle. Our customized solutions, real-time analytics, and global footprint help our clients achieve their business goals.

Empereon Constar’s full range of consumer and commercial services includes: lead generation, inbound / outbound sales, account origination, customer care, customer service, technical support, first party collections, recovery collections, credit bureau dispute management, fraud risk management, anti-money laundering, loan servicing and loan processing. Our world-class services and unique global strategy allows us to meet the needs of our client partners across multichannel (email, chat, phone) communication platforms, provide exceptional customer experiences, and consistently deliver world-class performance results,



while maintaining the highest level of data security and compliance.

We are looking for a results-driven operations leader with hands-on experience in sales-driven call center environments. The idóneo candidate knows how to lead teams, improve conversion rates, achieve sales targets, and translate performance data into actionable strategies.

Key Responsibilities

• Lead daily sales operations, ensuring sales targets, conversion rates, productivity, attendance, quality, and service-level objectives are consistently met.
• Supervise, coach, and develop Team Leaders and sales agents to maximize individual and team performance.
• Monitor sales KPIs, including conversion rate, contact-to-sale ratio, revenue production, average handling time, and sales target attainment.
• Analyze performance reports, identify gaps in the sales funnel, and implement action plans to improve results.
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📌 Sales Operations Supervisor (Ciudad de México)
🏢 Empereon Constar Latam
📍 Ciudad de México