Summary

Alliance Virtual Offices is a digital marketplace that connects hundreds of thousands of business clients with 1,000+ professional workspace centers across North America. We give growing businesses a real address, a live receptionist, meeting space, and the tools to operate professionally, without a traditional office. Our client-facing and partner-facing support teams operate out of Monterrey and are central to how we retain clients, recover at-risk accounts, and grow revenue through service.

The AI Business Transformation Analyst is responsible for reinventing how work gets done across Alliance, one process at a time, and building the new version end to end. This role is a core part of Alliance Intelligence and belongs to no single department. The analyst works in two or three departments at once, moves as priorities change, and answers the question "what should the final outcome be?" before touching the current process.

Alliance runs on strong, well-defined processes, and a fast-moving AI initiative now supports them. We operate a company-wide MCP on Claude,



a company-wide context engine is under construction, and we run our own internally hosted LLMs alongside other models.

The right person has 2 to 4 years of experience with CRMs, AI tools, SQL, Python, and digital transformation work. They watch people work, ask why until the hidden steps appear, and ship. They are fluent in English and Spanish.

Goals

• Remove manual hours from the processes this person rebuilds, with a measured before and after for each one.

• Raise Revenue by redesigning the processes that touch lead flow, recovery, billing, and upsell.

• Improve client and partner experience through faster, more consistent service processes.

• Make CRM and reporting data trustworthy, with one definition for each key metric.

• Leave every rebuilt process with a team that can run it without the analyst.

Responsibilities

• The AI Business Transformation Analyst owns the redesign and deliver

📌 AI Business Transformation Analyst (San Pedro Garza García)
🏢 Alliance Virtual Offices
📍 San Pedro Garza García