Job Description
Just imagine turning a major workforce-management implementation into stable, trusted employee services. Then make it real.

About the role

As our Senior Specialist, Time & Absence Management, you’ll own the operational health, quality and governance of high-volume Time and Absence services. You’ll manage complex escalations, strengthen controls and integrate business changes into reliable daily operations.

Required Qualifications
• Built 3–5 years of experience in Time and Absence, human resources operations, payroll-connected services or a comparable environment.
• Led complex operational escalations through root-cause analysis, containment and corrective actions.
• Delivered projects involving operational impact assessments, change readiness and user acceptance testing.
• Translated service data into risk assessments, operational controls and improvement decisions.
• Applied Time and Absence process experience to understand and manage downstream payroll impacts.
• Coached Advisors and Senior Advisors through cross-training, documentation and backup planning.





Preferred Qualifications
• Used Workday Human Capital Management and ServiceNow in a shared-services or service-management environment, UKG knowledge and T&A; Platforms.
• Supported major implementations, transitions, regulatory changes or service-stabilisation activities.
• Used Power BI to identify service trends, risks or recurring defects.
• Presented operational recommendations to integral or regional management audiences.

What you’ll build
• Strong governance across Time and Absence policies, controls and service-level commitments.
• Sustainable corrective plans that reduce recurring defects and senior-management dependency.
• A prioritised improvement roadmap informed by service data and quality reviews.
• Operational readiness for system changes, transitions and the workforce-management implementation.
• Clear documentation, cross-training and dependable backup capability across the t

📌 Sr. Specialist (Monterrey)
🏢 The Lego Group
📍 Monterrey