Description and Requirements

Position Overview
Lenovo Infrastructure Solutions Group (ISG) is looking for an AI/GPU Product Engineer to join the Server Product Engineering team. This position provides Level 3 engineering support for complex technical issues and customer escalations involving GPU and AI server solutions.
The engineer will serve as a technical escalation point for issues that cannot be resolved by Level 1 and Level 2 support teams. The role requires hands-on troubleshooting across GPU hardware, drivers, firmware, operating systems, server architecture, and AI infrastructure components.
The AI/GPU Product Engineer will work closely with worldwide Product Engineering, Support, Development, and other technical teams to reproduce issues, analyze logs and system data, identify root causes, develop workarounds, and drive permanent technical resolutions.

Key Responsibilities
• Provide Level 3 engineering support for complex and critical AI/GPU server customer escalations.
• Serve as a technical escalation point for Level 1 and Level 2 support organizations.




• Troubleshoot GPU-related issues across hardware, firmware, drivers, operating systems, and server platforms.
• Perform advanced problem determination and root cause analysis using system logs, GPU diagnostics, firmware data, operating system information, and other engineering tools.
• Reproduce customer issues in lab environments when required to support root cause analysis.
• Work directly with worldwide Development and Engineering teams when issues require code, firmware, driver, or product-level investigation.
• Identify technical defects and provide Development teams with the technical evidence required to reproduce and resolve them.
• Develop and validate technical workarounds and recovery procedures for customer issues.
• Track technical escalations and provide clear status, findings, risks, and next steps to stakeholders.
• Document technical solutions, known issues, troubleshooting procedures,

📌 Ingeniero de producto (Ciudad Apodaca)
🏢 Lenovo
📍 Ciudad Apodaca